Online Return Policy

Don’t worry, be happy and buy online: Return Policy.

We have a "No Worries" Return Policy.

If you are not completely happy with your purchase you may return the item/s to Airllywood within 14 days of receipt for a credit of the item purchase price (excluding your initial shipping costs) for all purchases within Australia. If the return is made within 14 days and it meets our standards listed below.

All returned products must be:

  • unused
  • unopened (if the product has a hygienic seal) and in original condition
  • undamaged
  • returned within 14 days of delivery (proof of delivery date will be required)
  • in a saleable condition.

If goods are found to be defective or damaged and are returned more than 30 days after receipt, we will agree to a refund or exchange at our discretion only.


Want to exchange an item? No problem! We are happy to arrange this for you. Just email us with what you are interested in taking as a replacement with the style code number, size, and colour. We will then put the item/s aside until we receive your returned item and thus take the worry out of missing out on your selection.

Returning Items on Clearance

We are more than happy to exchange marked Clearance items for another size (if we have it in stock), but unfortunately, we are unable to offer Refunds on Clearance items.

What if a product is faulty?

We are confident in the quality of our manufacturing and packaging and trust that the item you choose will arrive without fault. However, on the rare occasion this does happen please email explaining the problem. We can then either refund the cost of the item or replace it provided a replacement is in stock.

How do I return products to Airllywood?

Upon receiving your request to return a product, we will email you a "Returns Form" to be included in your shipment.  The garment or item being returned must meet our requirements as listed above and have all labels still attached. Please take care when returning items, as we do not take responsibility for goods lost in transit. 

If you are exchanging an item, for choice the cost of shipping your new item will be at your expense.   Alternatively, you can include a stamped, self-addressed post satchel for us to send the replacement item.

If you are returning a faulty item, we will refund the cost of postage along with the cost of the returned item.

Due to Government health regulations concerning hygiene we are unable to accept returns or exchanges on underwear or swimwear.

Download our Returns Form PDF document